Wax-Leaf Privet

Due to the perishable and live nature of our products, all sales of live plants are final. We do not accept returns or provide refunds under any circumstances, including change of mind, buyer’s remorse, or issues arising after proper care.

We stand behind the quality of our plants and want you to be delighted with your purchase. If your plant arrives damaged, unhealthy, or otherwise not in good condition due to shipping or handling (e.g., broken stems, severe wilting, significant damage visible upon arrival), please contact us within 48 hours of delivery (or as soon as possible) with the following:

• Your order number
• Clear photos of the plant(s) as received, including any packaging damage
• A brief description of the issue

We will review your photos and details promptly. If we determine the issue occurred during transit or was our responsibility, we will send a replacement plant of the same variety (or a comparable one of similar value if the original is out of stock) at no additional cost to you.

Important notes:

• Replacement is our sole remedy — we do not offer refunds, partial refunds, or store credit as alternatives.
• We are not responsible for plant health or survival after delivery. Issues caused by improper care, unsuitable growing conditions, extreme weather, or delay in reporting problems are not eligible for replacement.
• Shipping charges are non-refundable and non-creditable in all cases.
• To help ensure the best possible arrival, we recommend selecting expedited shipping options (especially during hot or cold weather) and inspecting your package immediately upon delivery.

We take great care in packaging and shipping our live plants to give them the best chance of arriving happy and healthy. Thank you for understanding our policy and for choosing us for your plant needs!