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Our Customer Service office at 110 West Taylor Street is closed to the public. Please note that our friendly and knowledgeable Customer Service Advocates are available to assist you by phone or by email Monday through Friday during regular business hours.
6k usa have mail access.txt
Some of you may wonder why your bill payments are mailed to Pasadena, CA. We changed our remittance process about two years ago to achieve greater operational efficiencies. Our banking partner handles all the payments in Southern California.
Once we receive information that you qualify for the exemption, we will provide a letter of receipt confirming your eligibility. Letters will be sent in January the first year you meet the qualifications. Tax Year 2019 letters will be issued after January 1, 2020. It is not necessary to send us a copy of an email, letter, or confirmation number to claim the Veteran Exemption.
Note for Tax Practitioners: A confirmation number only indicates that an applicant successfully uploaded documentation into a processing repository. It is not proof that a taxpayer is eligible to claim the exemption. It is not necessary to send us a copy of an email, letter, or confirmation number to claim the Veterans Exemption.
I'm having trouble logging in to my account. How do I change my password?If you've already set up security questions, you can reset your password online by answering those questions. If you haven't set up your security questions yet or are having difficulty, call us.
I need help understanding the student loan application process.We've got details on what you'll need to start the loan application process and what we do once we have your application. Learn more about the student loan application process.
If I mail in my payment, how do I make sure it goes where I want?Customers have specific addresses to which payments should be sent. For more information on paying by mail, check the back of your billing statement or ways to make your student loan payments.
What is a credit card?A credit card is a card that allows you to borrow money (or credit) to pay for your purchases. You later have to repay the credit card company for what you borrowed, plus any interest on that purchased amount if you do not pay off your balance by the next billing cycle.
For example, pretend you used your credit card to purchase $200 on groceries and gas. You would then have a $200 credit card balance. If you decided to pay $80 back to the credit card issuer the following day, your new balance would be $120.
For example, imagine you have a $1000 credit line and just bought a $300 furniture set. Your available credit would then become $700. You can find your available credit line on your statement, or by logging into your account on the credit card mobile application or salliemae.com.
For example, say you spent $50 buying coffee for your study group, and your card gives you 1% cash back on this purchase. When you receive your credit card statement at the end of the month, this particular purchase would have given you $0.50 cash back to redeem.
How can I remember to pay my bills on time?Sallie Mae offers consumers the ability to setup payments through automatic payments. You have the option to automatically pay your credit card monthly statement balance or the minimum payment each month. These auto payment options can be managed online or through the credit card mobile application.
What are "micro-deposits" and "linked" accounts? Your linked account is your bank account with another external financial institution that you "link" to your Sallie Mae account. This link lets you transfer funds electronically, saving you time and money.When you open an account, we'll make two micro-deposits (small deposits) into your external account. We then ask you to sign in to your Sallie Mae Bank account and verify these two small deposits (they'll be less than $1). This is a security measure to ensure you own the external account. It's important to remember that you can't transfer any funds from your Sallie Mae account until you've verified your first set of micro-deposits. Also, each time you add a new linked account, we'll send micro-deposits that you'll need to verify. Because you need to verify the micro-deposits before you can use your new link, don't delete your old link(s) until your new link is verified. This way you'll still have links to transfer your funds. You need to be an authorized signer on all linked accounts.
If you receive any interest as a primary accountholder during the year, you'll get a 1099-INT. If you have other accounts, like a SmartyPig Account, you'll receive a separate 1099-INT. 1099-INTs will be available online in late January.
How do I set up direct deposits?Since direct deposits come from different sources, we don't have a standard form to set this up. Please reach out to the institution that has your funds and ask them for their procedure. They'll probably need the following information to set it up:
After completing the form, submit it with your identification by scanning the documents and emailing them to Sallie_Mae_Deposits@salliemae.com (note that there are underscore characters between the words in the address). You can also fax them to 800-627-7532.
What will my interest rate be after the promotional period ends?If you have a promotional rate, the interest rate on your account when it ends will be the regular interest rate in effect. Learn more about rates and disclosures for:
Does my promotional rate vary with the balance in my account?If you have a promotional rate, it doesn't vary with your account balance. Your account will receive the same interest rate throughout the promotional period.
What happens to my account when my Certificate of Deposit (CD) matures?Your CD will automatically renew at maturity. Upon maturity, you'll have a grace period of 10 calendar days during which you can withdraw funds without penalty. This grace period begins on the date of maturity.You may choose to withdraw the funds in your CD at maturity or within the grace period. Notice may be given to us by phone at 877-346-2756 , Monday through Friday, 9 a.m. to 6 p.m. ET.If you choose not to renew your CD, interest will accrue until the day within the grace period that you withdraw your funds or that we receive notice. Each renewal term will be the same as the original term, beginning on the maturity date. We'll set the interest rate on your renewing CD at our discretion. To determine your rate on renewal, please check our rate schedule at www.salliemae.com/banking/
What if I lose or replace my mobile device?If you lose your mobile device, contact us to suspend your mobile text banking. If you have a new phone, we can help you set up mobile text banking again.
How will I be notified if my e-deposit isn't accepted?If your e-deposit isn't accepted, you'll receive a message. All checks may be subject to further review and we'll notify you by email if there's a problem with your e-deposit.We recommend that you keep all e-deposited checks until you see the deposit post to your account. Once your funds are available in your account, mark the physical checks as "Void" and destroy them to ensure they're not re-deposited.
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